Where can I find the pin number needed to complete registration?
The PIN# can be found on the back of the SoGo Card under the scratch off area next to the bar code.
The PIN# can be found under the SoGo peel off Tag.
Use the 8-digit pin number and enter when prompted.

I lost my card, how do I transfer the balance to a new card?
Do not delete the lost card.
Pick up a new card.
Login to your account.
Click on register new SoGo Cash Card.
Use the activation button to register the new card without adding funds.
Under the lost card number, use Merge Balance feature to move the funds from the lost card to the new card.

How do I schedule automatic reloads for my card?
Click on "Auto Reload" under the registered card options. We recommend "load the exact amount", with a threshold of $15. Click on submit. You will receive an email confirming each time a card is loaded.

Can I suspend the automatic reload feature?
Go to your registered card number and click on "Auto Reload." Click the box to suspend the automatic reload associated with that card and click "Submit".

Why won't the website accept my credit card when I try to load/reload my SoGo Cash Card?
There are many reasons that credit card payments fail to process.
• Card may be expired.
• Mailing address may not match.
If the problem persists contact your credit card company.
Please remember to save all information once it is updated.

How do I change/remove the credit card associated with my reloads?
Click on "Payment Options".

Still have a question.
Please call our Customer Service Team 24 hours, 7 days a week at 1-888-345-7646 24/7. We will be happy to assist you.